AurykleProduct and beta support
For onboarding, Auth0 scopes, Amazon Cognito IAM access, collection, comparison, notification, or account questions, email jack@bugfall.com.
Security reports
For suspected credential exposure, unauthorised access, tenant isolation failure, or another urgent security concern, use the security-report subject.
Privacy and deletion
For access, correction, complaint, consent, retention, or deletion assistance, use the privacy-request subject.
Coverage questions
Check the supported-resource matrix first. If a resource or field is not listed, do not assume it is observed.
Never email secrets
Do not send passwords, Auth0 client secrets, AWS external IDs, access tokens, webhook signing secrets, database URLs, raw tenant exports, or full event payloads. We will ask for a safer diagnostic if more information is required.
What to include
- Your name and organisation or Aurykle workspace name.
- A short description of what happened and when you first noticed it.
- The affected product area and a sanitized collection run or error code, if available.
- Whether the issue is ongoing and whether access or credentials have already been revoked.
- A safe way and suitable time to contact you.
How security reports are handled
We triage credible security reports promptly, contain active risk, preserve appropriate evidence, assess affected data and customers, rotate or revoke credentials where needed, and make legally required notifications. Please give us a reasonable opportunity to investigate before public disclosure and avoid accessing data that is not yours.
Beta support is provided without a contractual service level. Urgent security reports are prioritised over routine product questions.